Privacy Policy

FitForge Privacy Policy

Effective Date: 01/01/2025

At FitForge, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services. We are committed to complying with Australian privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as applicable global privacy standards.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party providers)

  • Purchase history

  • Account login details (if applicable)

1.2 Non-Personal Information

We may also collect non-personal information, including but not limited to:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Website usage data (via cookies and analytics tools)

2. How We Collect Your Information

2.1 Direct Collection

We collect personal information directly from you when you:

  • Make a purchase on our website

  • Create an account with us

  • Subscribe to our newsletter

  • Contact us via email, phone, or live chat

  • Participate in surveys or promotional events

2.2 Automated Collection

We may use cookies, web beacons, and similar technologies to collect data automatically when you visit our website. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders

  • To communicate with you about your orders, account, or customer service inquiries

  • To send promotional offers, newsletters, or updates (with your consent)

  • To improve our products, website, and services through analytics

  • To detect and prevent fraudulent or illegal activities

  • To comply with legal obligations

4. Disclosure of Your Information

We may share your information with third parties under the following circumstances:

  • Service Providers: To third-party vendors who assist with payment processing, shipping, marketing, or analytics.

  • Legal Requirements: If required by law or to protect the rights, property, or safety of FitForge, our customers, or others.

  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred to the new owner.

5. International Data Transfers

As a global business, we may transfer your information to third parties located outside of Australia, including countries that may not offer the same level of data protection as Australian law. In such cases, we ensure appropriate safeguards are in place to protect your information, such as contractual agreements or compliance with international privacy frameworks.

6. Security of Your Information

We implement strict security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for online transactions

  • Regular security audits and updates

  • Restricted access to personal data for authorized personnel only

While we strive to safeguard your information, no method of transmission over the internet is entirely secure. Therefore, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal and contractual obligations.

  • Opt-Out: Withdraw consent to marketing communications at any time.

  • Data Portability: Request transfer of your information to another service provider (where applicable).

To exercise these rights, please contact us at privacy@fitforge.com.

8. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we securely delete or anonymize the data.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small files placed on your device to enhance your browsing experience. We use cookies for:

  • Essential website functionality

  • Analytics to improve user experience

  • Personalizing content and ads

9.2 Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling cookies may impact website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the "Effective Date." We encourage you to review it periodically.